Giles helps to make the Bennett Institute’s work easier to understand, using techniques from the disciplines of agile comms and content design.
Elsewhere, Giles runs his own consultancy, Use the human voice, through which he has worked for international governments, UK government departments, charities, and private sector companies.
He previously worked in comms roles at Defra, Hargreaves Lansdown, HM Land Registry and as a member of the influential creative comms team at the Government Digital Service.